Refund & Cancellation Policy

This policy sets out the terms for refunds and cancellations for VoxVanta, a sole proprietorship operated by Rohit Krishna, based in Kerala, India. It forms part of our Terms and Conditions.

• All subscription fees are billed in advance for the applicable billing period (monthly or annual, as selected).
• Subscription fees are non-refundable except as expressly set out in this policy.

• Any one-time setup, onboarding, configuration, or pilot fees are non-refundable once the work has commenced.
• Where a pilot does not proceed to a paid subscription, we may at our discretion apply a credit toward future services.

• You may cancel your subscription at any time by writing to support@voxvanta.com or through the account settings in the portal, where available.
• Cancellation takes effect at the end of your current billing cycle. You retain access to the Services until that date.
• We do not provide partial or pro-rata refunds for unused time in a billing period.
• On cancellation, any connected Google Calendar access is revoked and stored credentials are deleted. Appointment events already created on your calendar remain on your calendar and are under your control.

• If a payment fails, we will attempt to notify you and may retry the charge.
• Continued non-payment may result in suspension of the Services. Access is restored once payment is successfully processed.

We will issue a refund in the following circumstances:

• Duplicate payment — where you have been charged more than once for the same billing period.
• Payment processed in error — where a charge was made incorrectly or without authorisation.
• Prolonged service failure — where the Services are unavailable for an extended period due to a fault attributable solely to VoxVanta and we are unable to restore them. In such cases we may issue a pro-rata credit or refund for the affected period, at our discretion.

Refunds are not provided for dissatisfaction with AI output quality, for call volumes lower than expected, for issues caused by third-party telephony or internet providers, or where the Services have been used in breach of our Terms.

Email hello@voxvanta.com with your account email, the transaction reference or invoice number, and a description of the issue. We aim to acknowledge refund requests within 3 business days.

Approved refunds are processed to the original payment method within 7–10 business days of approval. The time taken for the amount to appear in your account depends on your bank or card issuer.

We may update this policy from time to time. The "Last updated" date above will be revised, and material changes will be communicated to active customers.

Billing and refund queries: hello@voxvanta.com

General support: support@voxvanta.com

VoxVanta
Rohit Krishna, Sole Proprietor
Kerala, India
+91 75949 16949